Covid-19 Update: Yes, we’re open! As an essential business, we continue to provide our services for new and existing customers. Providing our customers with safe moving services is our duty, please fill out our online quote form for a free moving and storage estimate.

Get Your Free Quote

Home Moving: 5 Questions to ask your moving company



Hiring a moving company will save you loads of time when moving to a new home. They can load and unpack a household in a fraction of the time it would take us to do it. However, in order to get the best service you must find a reputable company with well-trained employees who care. A company such as Victory Van. We do everything possible to make your move as easy and stress-free as possible whether you are moving locally or long distance. How do you ensure you’ve got the right moving company? Be sure to ask these 5 questions.

1. Can you give me 3 references and their phone numbers?

You’ve already spent a significant amount of time doing your research. You’ve asked friends and family for their opinion and probably checked out Yelp and Google reviews. Now it’s time to ask the moving company for their references. Be sure to call contact them along with checking with the American Moving and Storage Association and the Better Business Bureau.

Victory Van references

Photo by on Unsplash

2. What services do you offer?

This questions is especially important if you are looking for help with moving gym equipment, pool table or piano. Moving specialty items requires and additional skill set and you want to make sure your moving company is up to the job! You may also need short or long term storage and it’s much easier and efficient to use one company for the job. Another service to inquire about is packing. Wouldn’t it be nice to have your moving company come to your home and pack everything for you?


3. Do you provide an in-home estimate?

You want the mover to come to your home for an estimate. Not only will this give you the most accurate quote, but it also provides an opportunity for you to evaluate them in-person. There are several ways that the quote can be prepared:.

  • Per-pound plus distance rate. This is the most common way to estimate what your cost will be.
  • Hourly rate. This is normal in small, local moves but doesn’t provide a good estimate for long-distance moves.
  • Per-unit price. A per-unit (or per-cubic unit) price is the least reliable. Always ask for more details if you’re offered this pricing.

No matter how your estimate is prepared be sure to ask about extra fees and get everything in writing including your pick up and delivery dates.

Get Your Free Quote

4. Will you be creating an inventory of my belongings?

As you de-clutter your home in preparation for the move, creating an inventory of your items and furniture is a useful tool to help keep you organized. Many professional moving companies will also create their own inventory. This is how they will track your goods and confirm that everything has been moved safely to your new house. This is especially important to do if you are making a long-distance, interstate move where your things could be co-mingled on a truck with other families’ belongings.


5. What happens if something is damaged or broken during the move?

Accidents happen and even the professionals can break things. All moving companies are legally liable for ensuring your belongings are handled safely. In order to cover this risk, most movers will offer some level of valuation protection to repair or replace items that are lost or damaged. As the consumer, you also have an option to purchase additional coverage. Make sure to ask the relocation consultant what options are available to you and ask questions to ensure you understand it all.

Get Your Free Quote

By doing your research, you’ll find a reputable moving company that will support you in your move down the street, across the country or on the other side of the Atlantic. Asking the right questions will ensure a good rapport with your relocation consultant who will help you through each step of the process. For additional information, contact Victory Van for a free quote and for the opportunity to meet our team!


Victory Van operates in Virginia, Maryland and Washington D.C. areas. Call us for additional information or a free moving quote. We can be reached online here or at 1-800-572-3131.