| 1. |
Did you have any special requests or needs during the move?
(If no, go to question 2. If yes, go to go to question 1.a.)
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| 1.a. |
Were you happy with the 3rd party service provider?
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| 1.b. |
Would you suggest that Victory Van use them again?
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| 2. |
How satisfied were you with the Victory/Allied salesperson?
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| 3. |
Throughout the move, how satisfied were you with the communications with the person at the moving company who coordinated your move who typically would call you to confirm packing, pickup and delivery dates?
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| 4. |
Did the truck and crew arrive to load your goods with promised?
(If no go to question 4a. If yes, go to question 5.)
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| 4.a. |
If no, did you receive a call in advance with an expected time of delivery?
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| 5. |
Did the driver and crew unload your goods when promised?
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| 6. |
How satisfied were you with the packing process?
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| 7. |
Did the packers care about you and your items?
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| 8. |
How satisfied were you with the load process?
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| 9. |
Did the driver who picked up your goods care about you and your items?
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| 10. |
How satisfied were you with the unloading process?
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| 11. |
Did the driver who delivered your goods care about you and items?
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| 12. |
Should you move again, will you likely use Victory/Allied?
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| 13. |
Are there any current action items that you need? Is there anything further that Victory/Allied can do to completed your move?
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