Total Victory™ Guarantee


Your 10-Point Job Satisfaction Guarantee

We understand that you may feel worried about how well your move will go. After all, you don’t make a move every day. But we do! And we’ve been handling moves big and small every day for nine decades. That’s why you can trust the expertise that every member of your Victory Van team brings to every phase of your move.

Count on Victory Van to:

 

  1. Plan your entire move, start to finish, down to the tiniest detail with a no cost estimate.
  2. Assign a single point of contact to advocate for your best interests every step of the way.
  3. Make the best use of our time and yours, including exploring ways to use our resources so efficiently that we may be able to offer you our services at costs that are often significantly below other moving and storage company quotes.
  4. Arrive on time, with the right attitude and with the right equipment to do a great job for you.
  5. Go the extra mile to protect your premises and your belongings from damage.
  6. Minimize drive time, and arrive and depart promptly.
  7. Maintain the highest degree of professionalism and respectfulness in how we treat you and your belongings.
  8. Use advanced GPS tracking, logistics and inventory management systems to secure your belongings and make sure they’re secure in transit and storage and arrive safely.
  9. “Fine-tune” the move with a walk-through after delivery to make sure everything is exactly where you want it to be.
  10. Address any questions or concerns and follow through on any needed action right away. In the rare event that you need to make a claim, your Victory Van consultant will continue to advocate for you to secure your complete satisfaction.